Customer care

We are DVNT, s.r.o.

 

We operate an e-shop on the website www.divinite.cz

 

We process some personal data to provide our services, sell goods and operate our website.

 

The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”)

 

I.              Processing of personal data

 

1. Processing of personal data when using the contact form

 

If you inquire about our products and services, we will process your contact details that you provide to us, mainly via the inquiry form. These are: name, surname, e-mail and address. 

 

For what reason?

We will contact you through them for further agreement regarding goods and services. 

 

On what legal basis?

This is processing based on Article 6(1)(b) GDPR – negotiating a contract or taking measures prior to concluding a contract at your request. 

 

How long will we process personal data?

If we do not establish further cooperation, we will process your data for a maximum of 1 year from our last communication.

 

2. Processing of personal data in the event of a purchase

If you make a purchase from us, we will work with the data you provide to us. This is mainly billing data: name, surname, e-mail and address. 

 

For what reason?

We need to process personal data in order to fulfill our contract – to deliver our goods or services to you. We will also communicate with you via the contact details regarding the status of your order, or regarding complaints or your questions.

 

We will further process personal data to fulfill our obligations arising from the law (mainly for accounting and tax purposes, or for handling complaints and others). 

 

On what legal basis do we process personal data?

This is processing based on Article 6, Paragraph 1, Letter b) GDPR – performance of the contract and Article 6, Paragraph 1, Letter c) GDPR – performance of our legal obligation. 

 

How long will we process personal data?

For the duration of the performance of our service and then 5 years from the last provision of such a service or delivery of goods.

 

3. Newsletters (commercial communications)

 

If you are a purchasing customer and you did not prohibit us from doing so when purchasing, we will use your e-mail address to send you our news. 

 

On what legal basis?

This is allowed by the provisions of Section 7, Paragraph 3 of Act No. 480/2004 Coll., on certain information society services, unless you have prohibited us from doing so when making a purchase. 

 

How long will we process your personal data?

5 years from your last purchase. You can unsubscribe from the mailing list at any time by email or contact us at: info@divinite.cz

 

II. Who will have access to the data?

 

Your data will remain with us. However, some companies or other persons work for us who have access to the data because they help us with the operation of our e-shop. They are:

the operator of the e-shop platform Wix

companies involved in the dispatch of goods PPL, GLS, Zásilkovna, Česká pošta

companies involved in the dispatch of Raiffesen bank payments

 

We process personal data only within the European Union.

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III.What else you should know

 

We do not have a designated data protection officer in our company.

 

Our company does not make decisions based on automated processing or profiling.

 

If you have any questions about personal data, please contact us at info@divinite.cz or call 778 011 228.

 

IV. Use of cookies

 

Cookies are text files containing a small amount of information that is downloaded to your device when you visit our website. Cookies are then sent back to the website or another website that recognizes them on each subsequent visit.

 

Cookies perform various tasks, such as enabling efficient navigation between websites, remembering your preferences, and generally improving the user experience. They can also ensure that advertisements displayed online are better tailored to you and your interests.

 

We use the following cookies on the website:

Essential cookies: These are necessary for the operation of the website, for example, to log in to secure areas of the website and other basic functionalities of the website. This category of cookies cannot be disabled.

Analytical/statistical cookies: These allow us, for example, to recognize and determine the number of visitors and to monitor how our visitors use the website. They help us improve the way the website works, for example, by enabling users to easily find what they are looking for. We only run these cookies with your prior consent.

Advertising cookies: These are used to track preferences and allow us to display advertising and other content that best matches your interests and online behavior. We only run these cookies with your prior consent.

 

Please note that third parties (including, for example, external service providers) may also use cookies and/or access data collected by cookies on the website.

 

You can find more information about cookies and their current list through individual internet browsers, most often in the Developer Tools section.

 

Consent can be expressed via a checkbox in the cookie bar. You can also refuse cookies later in your browser settings, or set the use of only some.

 

For more information about managing cookies in individual browsers, please visit the following links:

 

Internet Explorer - https://support.microsoft.com/cs-cz/help/17442/windows-internet-explorer-delete-manage-cookies

 

Google Chrome - https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=cs

 

Firefox - https://support.mozilla.org/cs/kb/povoleni-zakazani-cookies

 

Safari - https://support.apple.com/cs-cz/guide/safari/sfri11471/mac

 

Opera - https://help.opera.com/cs/latest/security-and-privacy/

 

Microsoft Edge - https://docs.microsoft.com/cs-cz/sccm/compliance/deploy-use/browser-profiles

 

V.            Your rights in relation to the processing of personal data

 

The GDPR gives you, among other things, the right to contact us and request information about what personal data we are processing about you. we process, request access to this data from us and have it updated or corrected, or request restriction of processing, you can request a copy of the personal data being processed, request us to delete personal data in certain situations and in certain cases you have the right to their portability. You can object to processing based on legitimate interest.

 

If you believe that we are not handling your data correctly, you have the right to file a complaint with the Office for Personal Data Protection, or to take your claims to court.

 

These terms and conditions are effective from 01.01.2024.