Goods transport policies
Sending bathrobes, pajamas and garters:
Your order will be delivered within 10 business days of receipt of payment. Each piece is carefully tailored to your specifications and wishes, and we use reliable delivery services with tracking capabilities for shipping. Each of our products is carefully packaged to ensure it arrives to you in perfect condition and safely.
Sending other wedding accessories:
Your order will be delivered within 5 business days of receipt of payment. We use reliable delivery services with tracking capabilities for shipping. Each of our products is carefully packaged to ensure it arrives to you in perfect condition and safely.
Return and Exchange Policy
We are fully aware of the importance of your satisfaction with our products. If for any reason the product does not meet your expectations, we will be happy to help you find a solution.
Return conditions:
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The goods must be in their original condition, undamaged and unworn.
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Returns must be made within 14 days of receiving the goods.
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Please ensure that all labels and packaging are kept in their original condition.
Return process:
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Contact us: Via email or phone so we can provide you with instructions on how to return the goods.
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Pack the goods: Prepare the goods so that they are not damaged during transport.
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Return shipping: Send the goods to the address we provide you.
Refund process:
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After receiving the returned goods, we will check the condition and issue a refund to your original payment method.
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The refund process may take up to 5 business days from the date of receipt of the returned goods.
Exchange of goods:
If you prefer to exchange goods:
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Contact us about exchanging goods.
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After sending the original product to our address, we will send you a new product, but please note that if the product is not in stock, the delivery time will be 10 working days.
Specification:
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The costs associated with shipping when returning or exchanging goods are borne by the customer, unless otherwise agreed.
Please contact us if you have any questions regarding returns and exchanges. We are here to help you and ensure that your shopping experience with us is seamless and satisfying.
Best regards,
Divinity