Shipping Policy

We value your satisfaction with our products above all. If, for any reason, a product does not meet your expectations, we will gladly assist you in finding a suitable solution.

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Return Conditions:

• Items must be in their original condition — unworn, undamaged, and with all tags and packaging intact.

• Returns must be initiated within 14 days of receiving the order.

• Please ensure that all labels and packaging are preserved in their original state.

• Items that are custom-made or tailored to your measurements cannot be returned or exchanged.

• However, if your product does not fit properly, we offer a complimentary size adjustment to ensure a perfect fit.

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Return Process:

• Contact us via email or phone so we can provide you with detailed return instructions.

• Pack the product carefully to prevent damage during transit.

• Send the item back to the address provided by our customer care team.

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Refund Process:

• Once we receive and inspect the returned item, a refund will be issued to your original payment method.

• The refund process may take up to 5 business days from the date we receive the returned product.

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Exchange Policy:

• If you prefer to exchange an item, please contact us to arrange the exchange.

• After sending the original item back to us, we will dispatch the new product.

• If the requested item is not in stock, please allow up to 10 business days for production and delivery.

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Additional Information:

• Return and exchange shipping costs are the responsibility of the customer, unless otherwise agreed.

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If you have any questions regarding returns or exchanges, please do not hesitate to contact us.
We are here to ensure your experience with Divinité remains seamless and satisfying.

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Sincerely,
Divinité